Most answers are below. For anything else, email support@shipmuvo.com.
Include your store name and the order number, so we can find it fast.
support@shipmuvo.comOpen Muvo, go to Shipped, find the order and press Reprint. Whole batches can be printed again from Print batches.
Bought one by mistake? In Shipped, void the unused label. Muvo submits the refund request to the carrier.
Install Muvo from your Shopify admin. If you already have a Muvo account on the web, open Muvo in Shopify and choose Open Muvo on the web to add the store to your account.
That product doesn't have a box saved yet. Open Boxes, add the box size and weight for it, and every order with that product is rated automatically.
The carrier couldn't confirm the address. Open the order, fix the address and Muvo checks it again before you buy the label.
The carrier couldn't book the pickup automatically. Press the link next to it to book on the carrier's website. Your labels and scan form are still ready.
Go to Settings and choose Thermal 4×6, Regular printer or No printer (USPS QR code). Every new batch uses it.
Go to Settings and edit the ship-from address. Muvo checks it with the carrier before saving.
Email support@shipmuvo.com from the address on your account and ask us to delete it.
Connect your store, save a box for each product, and your next batch is one click away.
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